Icemob's Lifetime Guarantee:

• All Icemob products come with a lifetime guarantee. We’re committed to quality craftsmanship and value the trust you put in Icemob.

How To Request Service?

• To request service under our Lifetime Guarantee, please contact our team via email with your order number and a brief description of the issue. Our support team will take care of the next steps.

• Reach out anytime at support@icemob.co we typically respond within 24 hours.

What's Covered?

• Manufacturing defects such as breakages, faulty clasps, gems

  tones falling out, or other faults in craftsmanship.

What's Not Covered?

• Normal wear and tear, a

  ccidental damage, impact, or misuse, l

  oss or theft, d

  amage caused by third-party repairs or alterations.

• Please note our products are crafted from solid 925 sterling silver which may naturally tarnish over time. This is a normal for genuine silver, it's not a defect.

  Tarnish can be easily cleaned and fully restored with proper care. For guidance, you may search “how to clean 925 sterling silver jewelry” for simple at-home methods.