Shipping
US Priority Delivery (5-8 Working Days): $20.00
UK Priority Delivery (4-7 Working Days): $25.00
EU Express Delivery (14-28 Working Days): Free
EU Priority Delivery (5-8 Working Days): $25.00
Canada Delivery
AU Priority Delivery (4-7 Working Days): $25.00
ME Priority Delivery (3-7 Working Days): $38.00
EA Priority Delivery (3-7 Working Days): $25.00
*IF YOU INPUT THE INCORRECT ADDRESS AT CHECKOUT, WE CAN NOT BE HELD ACCOUNTABLE IF THE ORDER GOES MISSING. WE ARE NOT LIABLE TO REFUND/REPLACE THIS ORDER.
- Please allow 2-3 working days for your order to process before shipping.
- All orders are trackable. To track your order, click here.
- All shipping times are estimates. Times may vary depending on where you live, and minor delays may arise occasionally.
- Still got a question? No worries, contact us here at anytime! We will typically get back to you within 24 hours.
Additional Information
Tracking
An email will be automatically sent with your tracking information once your order has shipped. Keep in mind processing may take 2-3 working days. If you did not receive an email, check your spam folder and ensure that the email you provided us was in fact correct.
Items Not Received But Tracking Shows Delivered
Ice Mob is not liable for missing or lost packages once tracking shows delivered. Please use the tracking number we provide to follow your order until it is delivered. Should you never receive your order, but the tracking number shows that it’s been delivered, we highly suggest checking with your family members, mailman, neighbors or building manager/mail room, before contacting us. Please note we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to a secure address.
Failed Delivery
If the package cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect shipping address, absent receiver, invalid instructions) or if the customer refuses to collect the package, the package will be returned to the sender (Ice Mob) at the customers expense. The expense includes shipping costs and any duty and tax the package may have incurred; this amount will be deducted from the total of the order to be refunded.
International Orders & Import Tax
When ordering outside of United States of America, the recipient is responsible for assuring the product can be imported to the destination country.
The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient's country.
The phone number you used to place your order will be listed on the packaging so customs can reach you to clear your order if needed. Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they abandon or return it to the sender.
Customs, duties, and taxes are non-refundable: so, a shipment that is refused because of unexpected import fees, the cost of the total order including original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. Normal customs clearance is 1 business day.