Returns & Exchanges
Free returns FOR 30 days.
no questions asked.
If you don’t absolutely LOVE your Icemob pieces within 30 days, you can return or exchange your ice for free in the US, even if you wore it.
The best part? You don’t even need to box or label your returns. We partnered with Happy Returns, so you can just drop off your ice at one of the thousands of Return Bar locations nationwide for free.
Please note for international returns: We will pay for your return shipping label, but there is a $12 return fee.
Please also note Moissanite products have a different return policy.
RETURNS & EXCHANGES FAQ’S
How do I exchange / return my order?
Click the buttons above to start an exchange or return.
How does in-person dropoff returns work?
1. We partnered with Happy Returns to offer free in person returns and exchanges. No box or labels needed.
2. There are thousands of Happy Returns’ Return Bar locations across the country - find one near you.
3. After you go through the returns portal, you’ll be emailed a QR code to complete your return drop-off. Simple.
Can I return normally?
Yes! You can also select an option to return via shipping label. This option is pre-paid, meaning it’s free for you.
Can I return international orders?
Yes, however international returns are NOT free. You must return via shipping label and the customer is responsible for the costs. Select “International” button above to start.
I still need some more help if possible!
No worries! Feel free to email us at email@example.com
or click here. We will respond within 24hrs.
I have more questions.
No worries! Feel free to email us at firstname.lastname@example.org or click here.