925 Silver

925 Silver, known as Sterling Silver, is a precious material made of 92.5% pure silver. It's treasured for its durability and brilliant shine, making it ideal for luxury jewelry. This special silver is tough enough to handle many different environments, so you can wear it with confidence every day. When you wear 925 Silver, you’re adorned with a piece that combines strength and elegance, ensuring it remains stunning and beautiful over time.

Moissanite

Moissanite is a remarkable gemstone that looks almost identical to a diamond. It has extraordinary sparkle and brilliance, capturing and reflecting light. Moissanite is also incredibly hard and resistant to scratches, perfect for everyday luxury. What’s more, moissanite even tests real on diamond testers, making it visually identical to diamonds in every way. With Moissanite, you shine with a gem that is both exquisite and unmistakably luxurious.

Yes, moissanite stones pass diamond testers. Diamond testers work by measuring a stone’s thermal conductivity. Moissanite and diamond have an extremely similar thermal conductivity, which is why moissanite tests real.

We should note, there are some commercial-grade diamond testers (extremely rare) that claim to be able to differentiate moissanite and diamonds. But these aren’t always reliable and actually fail quite often at differentiating the two.

The sparkle of our pieces in person can’t be described. Pictures and videos don’t do it justice either. We can assure you, our pieces look even better in person than they do online. When you’re indoors with some light, or outside with the sun out, these pieces will catch everyone’s eyes. Keep in mind, moissanite is the shiniest stone in existence.

No, all our pieces are built to last and won't turn green as long as they're taken care of properly. All our pieces are built with 925 Sterling Silver, as well as an invisible anti-tarnish coating on top to ensure the durability of our piece.

If your product damages, fades/tarnishes, or stops working under normal wear, the lifetime guarantee entitles you to a one-time replacement of the piece - free of charge.

Typically, it takes approximately 30 days for us to restock an item that's currently out of stock. While we cannot always provide a heads-up about all product restocks due to varying circumstances, we do offer a pre-order option. This means you can order the item in advance, and we will ship it to you as soon as we receive the stock. It's a convenient way to ensure that you get the item you desire without any delays.

Every purchase includes Icemob's signature luxury packaging. Designed for a luxurious unboxing experience, or an unforgettable gift package

• Icemob travel case
• Premium leather pouch
• Authenticity and guarantee card
• Diamond Tester

Yes, you can swim with our 925 Silver and Moissanite jewelry, as both materials are highly durable and maintain their brilliance even when exposed to water.

Our pieces are durable, but you should still take proper care of your jewelry.

To keep your 925 Silver and Moissanite jewelry looking its best, follow these care tips:

1. Regular Cleaning: Gently clean your jewelry with a soft cloth to remove any dirt or oils.
2. Avoid Harsh Chemicals: Keep your jewelry away from harsh chemicals like bleach or ammonia.
3. Proper Storage: Store your jewelry in a soft pouch or a lined jewelry box to prevent scratches.
4. Occasional Polishing: Use a silver polishing cloth to maintain the shine of your 925 Silver pieces.

If you don’t absolutely LOVE your Icemob pieces within 30 days, you can return or exchange your ice for free in the US, even if you wore it.

Our pieces are extremely durable, but if your jewelry damages within 180 days of purchase, we’ll send you a replacement, free of charge. (We’ll first have you send the damaged piece back, we’ll pay for return shipping costs, then we will ship your replacement).

Email us at support@icemob.co to submit a claim, we will respond within 24 hours and make it right!

If for any reason we no longer have the item in stock, you can exchange your piece for another of equal or lesser value.

After 180 days, we may charge a 10% fee to replace the broken item.

Covered damages include:

• Stone fell out
• Breakages, like a broken link
• Clasp issue

Not covered:

• Tarnishing
• Every Icemob piece is made from solid 925 sterling silver. All sterling silver can tarnish over time, but it can be easily reversed with a simple cleaning.
• How To Clean Sterling Silver Jewelry
• Scratches

We're extremely excited for you to receive your order and upgrade your style. Our ice may take some time to arrive.

Orders are shipped from our US fulfillment center in Chicago. Once an order is placed, our team starts packing so we can't cancel or make changes.

You'll get an email as soon as your order ships (typically ships within 1 business day). Standard delivery takes around 3-5 business days, and express delivery takes around 1-3 business days.

Please note shipping times are estimates. Slight delays can happen, but if your order is taking much longer than expected, please email us and we'll get you taken care of support@icemob.co

Your order will be shipped via Fedex

Your ice will be packed with our signature Icemob travel case and leather pouch included.

All your items will be shipped together. Please email us if you believe part of your order is missing or incorrect.

Once you place your order, you will receive a Fedex tracking number and can look up your order on this link 

While we work diligently to ship your orders on time, due to high demand, occasional delays might happen. If you find that your delivery is delayed beyond your expectations, please don't hesitate to contact us at support@icemob.co. We'll do our best to provide you with the most up-to-date information regarding your shipment and work to resolve any issues as quickly as possible. Your satisfaction is our highest priority.

If the delivery cannot be completed due to an incorrect address or invalid instructions, the package may be returned to us at the customer’s expense.

We use FedEx, UPS, and USPS as our carriers and in rare cases mistakes can occur. Sometimes, a package will be marked as delivered too early by the shipping carrier.

If you receive notice your package is delivered but have not received your package, here is what we suggest:

Wait at least 48-72 hours, we know it's not ideal but sometimes the carrier will mark as "delivered" prematurely, and it will actually arrive a few days after.

Check around your building and check with your neighbors.

If you’ve waited and still cannot locate the package, contact the carrier directly and file a missing/lost package report. If you have any questions, reach out to us at support@icemob.co

Package theft is another possibility, in which case you may need to file a police report.

Once a package is marked delivered, it is not our responsibility and we cannot reimburse or refund for missing packages after the tracking shows delivered. We strongly recommend you ensure your delivery address is secure and there is someone to retrieve your pakcage as soon as it’s delivered.

If you don’t absolutely LOVE your Icemob pieces within 30 days, you can return or exchange your ice for free in the US, even if you wore it.

Yes! We offer exchanges within 30 days of delivery.

You can complete your exchange here: Returns + Exchanges

You can complete your exchange / return here: Returns + Exchanges

Once we receive your returned or exchanged item, it typically takes about 5 days to process. We work hard to handle your returns and exchanges as quickly as possible so that you can either receive your refund or your new item in a timely manner. Rest assured, we'll keep you updated throughout the process.

Returns are absolutely free. 

We accept a variety of payment methods including Credit/Debit Cards (Visa, MasterCard, American Express), PayPal, Google Pay, Apple Pay, and Klarna.

Absolutely, your payment information is secure. We use industry-leading encryption and fraud prevention tools. We do not share your financial information with any third parties without your consent. Additionally, our payment processors are set up to securely handle your payment information according to international PCI compliance standards. Your security and privacy are our top priorities.

If you're encountering issues with your payment, here's what those error codes might mean:

• Do not honor: Your bank is unwilling to accept the transaction. You'll need to contact your bank for more details regarding this generic decline.
• No Account: The card number you entered is not on file with your bank. You'll need to contact your bank.
• Transaction not allowed: Your bank is declining the transaction for unspecified reasons, possibly due to an issue with the card itself. You'll need to contact your bank or use a different payment method.
• Processor Network Unavailable: This response means there's an error with our payment gateway, but don’t worry, we’ll let you know of any issues and let you know once it’s fixed.

If you receive an error code that's not listed above, please reach out to us.