Depending on where you live, your order may be shipped via UPS or USPS.
Your ice will be packed in a custom bubble mailer, with our signature Icemob box and leather pouch included.
All your items will be shipped together. Please email us if you believe part of your order is missing or incorrect.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Although UPS / USPS are effective logistics companies, mistakes and accidents can happen. Sometimes, a package will be marked as delivered by the shipping carrier prematurely. If you receive the delivery email but have not received your package, here is what we suggest:
Wait at least 48-72 hours, we know it's not ideal but sometimes the carrier will mark as "delivered" prematurely, and it will actually arrive a few days after.
Check around your building and check with your neighbors.
If you still cannot locate, contact UPS or USPS directly and file a missing/lost package report. If you have any questions, reach out to us at firstname.lastname@example.org