How Does the Lifetime Guarantee Work?
We're a customer-focused brand - which is why we offer a lifetime guarantee for all orders. If your product damages, fades, or stops working under normal wear, the guarantee entitles you to a one-time replacement of the piece - free of charge.
Lifetime guarantee does not cover tarnishing due to incorrect usage or tarnishing claims after 90 days of purchase date.
Proof of purchase such as your order number and order information will be required to submit a warranty claim. Simply email firstname.lastname@example.org with pictures and ask for a warranty claim.
Our guarantee is voided on any user damage issues (eg: scratches, accidental breakage, water damage, exposure to chemicals like lotion or cologne), or lost/stolen items. If for any reason we no longer have the item in stock, you can exchange your piece for another of equal or lesser value.